Ridiculous experience.
I ordered takeaway and initially requested delivery, which cost an extra €3. While I was still on the phone placing the order, I asked how long delivery would take and was told 40 minutes. I immediately said I would collect the order myself instead. Despite the fact that I was still on the call and the order hadn't even been completed, they refused to remove the delivery charge, claiming the order had already been placed.
The food itself wasn't the issue, but the customer service certainly was.
On a later visit, I went to collect another order and paid with a €50 note. The staff member immediately claimed it was fake. They had no machine to verify it, no counterfeit-detection marker, and made no attempt to check it properly. When I asked to see the note or suggested they shouldn't accuse customers of using counterfeit money without any way to verify it, I was told that she had "seen a lot of fake money" and therefore knew it was fake.
The accusation was made confidently and rudely, despite having no evidence. I then took the same €50 note next door, where it was accepted without any issue because, unsurprisingly, it was genuine.
Falsely accusing a customer of trying to pass counterfeit money and treating them disrespectfully is unacceptable. I won't be returning.
Hi there,
We sincerely apologise for the inconvenience caused, this is not the experience we want for our customers.
Please email your full details (order number, contact number, and store location) to [email protected] so our team can properly investigate this matter and resolve it for you as soon as possible.
Thank you for bringing this to our attention, and again we’re very sorry for what happened.
